We aim to provide clear return and refund guidelines for eligible purchases.
Eligible products may be returned within 14 days after delivery, provided they meet all applicable return conditions. Items should remain unused, clean, undamaged, and in their original packaging. Customers should submit return requests within the specified period because requests received after the applicable window may not qualify for return consideration.
Return eligibility depends on the product condition, category, packaging, and reason for the request. Products must generally be unused and suitable for resale unless the return concerns an eligible damaged, defective, or incorrect item. Each request is reviewed according to the applicable return requirements before approval and further instructions are provided.
Every return request is reviewed before approval to confirm that the product meets the stated eligibility conditions. The review may consider product condition, packaging, included accessories, order information, and the reason for return. Additional details or photographs may be requested when necessary to understand the condition and determine the appropriate next step.
Certain products may not qualify for return because of their nature, condition, hygiene requirements, or purchase restrictions. Common exclusions include digital downloads, gift cards, food and beverages, consumable products, opened personal care items, customized products, and final sale or clearance items. Specific exclusions may also be identified with individual product information.
If an order arrives visibly damaged, customers should contact support within 48 hours of delivery. Please provide the order details and clear photographs or other requested information showing the issue. Prompt reporting helps the support team review the situation accurately and determine whether replacement, return, refund, or another appropriate resolution may apply.
If the delivered product differs from the item ordered, contact support as soon as possible after delivery. Customers may be asked to provide the order details, product information, and photographs showing the received item. After review, an eligible incorrect-item request may qualify for return, replacement, or another available resolution.
If an eligible product appears defective or does not function as reasonably expected, customers should report the issue promptly. Support may request photographs, descriptions, packaging details, or other information needed for assessment. The product may need to be returned for inspection before a replacement or refund decision can be completed.
To begin a return request, contact support with your order ID, product details, reason for return, and any requested supporting information. The support team will review the request and explain the applicable next steps. Customers should not send products back without receiving the required return instructions and confirmation.
Once a return is approved, customers will receive instructions regarding preparation and return requirements. Products should be securely packed with the original packaging, accessories, manuals, tags, or other included materials when applicable. Following the provided instructions carefully can help prevent delays and ensures the returned product can be reviewed properly.
Returned products should remain in the condition required by the applicable return policy. Items that show significant use, damage, alteration, missing parts, stains, or improper handling may not qualify. Customers should inspect products carefully upon delivery and retain packaging until they are certain that no return or support request is required.
Original packaging should be retained whenever a return may be necessary. Packaging can include boxes, labels, protective materials, tags, manuals, accessories, and other components supplied with the product. If required packaging or components are missing, return eligibility may be affected depending on the product category and circumstances surrounding the return request.
Return shipping arrangements may depend on the reason for the return and the applicable product conditions. Customers should follow the return instructions provided by support rather than arranging an unapproved return independently. Where return shipping responsibilities apply, the relevant instructions will be communicated during the return process before the product is sent.
Returned products may be inspected after they are received to confirm their condition and eligibility. Inspection can include checking the product, packaging, accessories, identifying information, and reported issue. Approval of a return request before receipt does not necessarily guarantee a refund or exchange if the returned item does not meet the required conditions.
A refund may be issued when an eligible return is approved following review and any required inspection. Refund eligibility depends on the product category, condition, reason for return, and applicable policy requirements. Customers should complete all requested return steps accurately because missing information, components, or required documentation may delay or affect processing.
Eligible refunds are generally processed within 7–10 business days after the returned product has been received, reviewed, and approved. Processing time can vary depending on the circumstances of the return and required verification. Customers will receive appropriate information regarding the refund once the applicable return review and approval process has been completed.
Orders are handled through Cash on Delivery, or COD, where customers pay when the package arrives. Because no card, internet banking, digital wallet, or electronic checkout payment is required, refund arrangements for eligible COD orders may follow a separate support process. Customers will receive instructions for completing an approved refund request.
For an approved return, the refundable amount depends on the eligible product and applicable return conditions. Certain charges or non-refundable components may be excluded where clearly applicable. The support team can provide information about the amount associated with an approved return after reviewing the order details and confirming the applicable eligibility requirements.
Eligible products may qualify for an exchange when replacement stock is available and the applicable conditions are satisfied. Exchange requests must normally be submitted within the stated return period. The replacement product may need to match the original product category or available options. Customers should follow support instructions before sending an item back.
If a delivered product is missing an accessory, component, manual, tag, or other included item, customers should contact support promptly. Please provide the order details and information describing what is missing. After review, support may provide instructions for resolving the issue depending on product availability, order information, and the circumstances involved.
Customers may request cancellation before an order reaches the applicable dispatch or fulfillment stage. Cancellation is not guaranteed after processing or dispatch has started. Customers should contact support as early as possible if they no longer wish to receive an order. If cancellation cannot be completed, the applicable return procedure may be available.
Customers should accept eligible COD packages when they intend to complete the purchase. Refusing or repeatedly missing deliveries may prevent successful fulfillment and can affect future order acceptance. If a package cannot be received for a genuine reason, customers should contact support promptly so available options can be reviewed according to the order status.
Customers should provide accurate information when submitting a return or refund request, including the order ID, product name, reason for return, delivery information, and supporting photographs when requested. Clear and complete information helps reduce unnecessary delays during review. Additional details may be requested when the reported issue requires further clarification.
Exceptions to standard return requirements may be considered in limited circumstances, such as certain damaged, defective, or incorrectly delivered products. Any exception remains subject to review and applicable conditions. Customers should contact support before assuming an exception applies. A previous approval or resolution does not automatically create an entitlement to the same exception.
Customers can contact support for assistance with return eligibility, damaged products, incorrect items, COD orders, cancellations, exchanges, refund status, or other return-related questions. Please keep your order information available when requesting help. Support will review the available details and provide the appropriate instructions based on the circumstances of your request.